Shipping Info

DELIVERY TIME ESTIMATE

To estimate when a package will be delivered, the following points should be considered:

Credit card authorisation and address verification must be received prior to order processing. Processing may take up to 48 hours.
Orders with Out of Stock item(s), may take an additional 2 to 5 business days to process & ship. You may receive an email notifying the item is completely out of stock.
Please take weekends & holidays in to consideration.

TRACKING YOUR ORDER

 DELIVERY TIME ESTIMATE As soon as your order has been processed and shipped, an email containing your tracking number from USPS will be sent to your e-mail registered on our shopping site. If you do not receive the shipping confirmation email within 3 to 5 business days from your order date please do not hesitate to contact us at.

contactwhybrand@gmail.com

Note to Customer: We cannot be responsible for items in the event that you are out of town and there is valid proof of delivery.

US SHIPPING

STANDARD DELIVERY

Standard delivery arrives within 3-7 business days (this does not include the time to process your order) but may take up to 10 business days from date shipped, except for holidays. Standard delivery includes Alaska, Hawaii, and U.S. territories.

Please allow an additional 3-7 business days from the shipped date for international orders.

SHIPPING PROBLEMS

Understand we are just Why Brand, we are not part of any Mail Services in this case USPS (United States Postal Services).

Ones we deliver the package at USPS we are have no control of it. They just provide a tracking number (Shipping Evidence) to see the trajectory shipping. The customers automatically receive this number by email ones we deliver the package to the Mail Services. To obtain this number you can check your email, sign in to Why Brand customer account or contact us by the “live Chat” or phone at 787.310.2999 (Mon to Sat from 10am to 6pm EST).

*These drawbacks is not usual but can happen. These are risks that are taken by issuing orders online at any store online*

PACKAGE TAKES LONGER TO ARRIVE

We know how important it is for your items to arrive when you expect them, and for us is important as well because our goal it is that our customers trust us when buying online.

But sometimes the mails services (USPS) take longer than indicated in the 'expected delivery date' to deliver customers packages for some reason or another. In this case we are not responsible for that because Why Brand are not part of USPS.

We indicate in the shipping options a 'expected delivery time' that providing us USPS. Why Brand & USPS do not Guarantee any delivery time, that why always is 'expected delivery time'.

RETURNED PACKAGES

Usually this happens with wrong addresses.* Why Brand is not responsible for incorrect addresses provided by customers * When this happens, this is the process:

USPS returns to the package at Why Brand. Returned packages do not return with the same priority shipping. The package could take days or weeks to reach Why Brand. (USPS does not provide delivery date of the return package)

The options in this situation are:

Wait for the return package arrived at Why Brand to re-send the order to the correct address. (Shipping charges would reapply)
Make a new order of the piece with the right address and when the package returned is received at Why Brand, we make the refund of the first order returned.
If the client wants to cancel the order, it becomes the store credit as soon as the returned package is received at Why Brand. (Delivery charges are not Refunded, USPS does not return money for shipping.) Since it wasn't our fault since the order was sent to the wrong address provided by the customer, we can't refund the money only credit to the store.

LOST PACKAGES

Once you don’t receive your package with the expected delivery time or appears ‘Lost or Alert’ in the USPS page when you track your package, please follow this steps!

Verify your tracking number to see the information of your package on USPS
Inform us about the situation
We verify by contacting USPS customer service. We open a claim with USPS and we send by email all the information of the claim to the customer, so that the client can also access to see the updates of the claim.

USPS verifies & investigates the claim. They investigate were is the package to try to re-send it to the right address or they do a refund to us (the sender) by the amount of the insurance of $100. (Understands we do not know or control the amount of days USPS takes to investigate, verify and refund the money).

Once USPS process the insurance we proceed to send the insurance amount of $100 to the client. (We send it to the same payment method on the order, it can be seen reflected within 3 to 5 working days)

*** If them find that the package arrive to the right address; if they find the package and re-send it to the right destination or return it to the sender; they close the claim ***

We understand that in such a situation like this wants a refund without having to wait. We must follow the USPS protocol because on occasion they find the packages, and then no one would answer to Why Brand if we have made a refund, and to make sure of that we have to wait for USPS to they make the protocol.